Returns
|
Gap and Next Stores |
You can return to any one of the 500+ Next or Gap Stores.
> It’s FREE to return! > No label required - the store assistant will simply scan your items at the till. > 3rd party is also able to return on your behalf. |
Click here to find your nearest store and check opening times. |
| Collection from home |
Via our Evri courier service.
> £2.50 returns charge*. > Collections Mon to Sat (8am to 6pm). > Book up to 7 days in advance. > Place the returns section of your dispatch note inside the parcel, then attach the returns label to the front of your parcel. |
To arrange a collection, simply log in to My Account and click “arrange a return”.
To request a returns label, click here. |
| Evri ParcelShop |
To your local Evri ParcelShop.
> £2.50 returns charge*. > Over 4,500 locations, open 7 days a week. > Place the returns section of your dispatch note inside the parcel, then attach the returns label to the front of your parcel. |
To arrange a collection, simply log in to My Account and click “arrange a return”.
To request a returns label, click here
OR
Print a returns label in store by following the instructions on the terminal at your ParcelShop. |
| Evri Locker |
To your local Evri Locker.
>£2.50 returns charge. > Over 800 lockers across the UK, open 24/7. > Largest locker measuring 66cm x 41cm x 38cm. |
To arrange a collection, simply log in to My Account and click “arrange a return”.
To request a returns label, click here. |
|
Royal Mail |
To your local Post Office or Royal Mail Customer Service Point.
>£2.50 Returns Charge. > Print your returns label at home or at the Post Office (via a QR code Royal Mail will email to you). |
To arrange a Royal Mail return, click here. |
*If you request a courier to collect any items from home or return using an Evri ParcelShop or Royal Mail, a £2.50 return charge will be applied for each collection made by our courier, regardless of the number of items collected. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order, the £4.95 delivery charge will be refunded.
For call charges, contact your service provider.